For Personalized/Customized products, we initiate your order immediately and dedicate around 2 weeks to craft your unique item. Please make note of the estimated delivery date specified on the delivery note to assist with your planning.
Non-custom products are processed within 1-2 business days and shipped the following day after processing.
If you're not completely satisfied with your purchase, you have 30 days to make a return. To initiate the return process, simply email our customer service team at support@youtua.com and we'll guide you through the next steps.
1. Store your jewelry properly:
Proper storage is essential to prevent your jewelry from getting damaged. Keep your jewelry in a dry and cool place, away from direct sunlight or any heat sources. You can also use a jewelry box or pouch to store your pieces individually, which will prevent them from scratching or getting tangled.
2. Clean your jewelry regularly:
Regular cleaning is crucial to maintain the luster and shine of your jewelry. You can clean most types of jewelry with a soft-bristled brush and a mild soap solution. Avoid using harsh chemicals, as they can damage or discolor your jewelry.3. Take care of the clasp and chains:
Be gentle when handling your jewelry, especially the clasp and chains. Tugging or pulling on them can cause them to break or stretch, leading to damage to your piece.4. Remove your jewelry during physical activities:
Activities like sports or cleaning can expose your jewelry to sweat, chemicals, or impact that can cause damage. Remove your jewelry before engaging in these activities to prevent any damage.
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